Page Comparison

 Leadup

List the sequence of events that led to the incident.

We were unsure of the specific procedure to deal with damaged LiPo batteries and escalated the situation until we got into contact with the departments who were aware of how to deal with the problem.

🙅‍♀️ Fault

Describe what didn't work as expected. If available, include relevant data visualizations.We had to call the special constable as well as the fire department in order to successfully dispose of the batteries in a safe manner

👁 Detection

Report when the team detected the incident and how they knew it was happening. Describe how the team could've improved time to detection.

🙋‍♂️ Response

Report who responded to the incident and describe what they did at what times. Include any delays or obstacles to responding.

🙆‍♀️ Recovery

Report how the user impact was mitigated and when the incident was deemed resolved. Describe how the team could've improved time to mitigation.

🔎Five whys root cause identification

Run a 5-whys analysis to understand the true causes of the incident.

🗃Related records

Check if any past incidents could've had the same root cause. Note what mitigation was attempted in those incidents and ask why this incident occurred again.

🤔 Lessons learned

Describe what you learned, what went well, and how you can improve.