Root Cause Analysis

P1 / P2 / P3+

 Leadup

List the sequence of events that led to the incident.

🙅‍♀️ Fault

Describe what didn't work as expected. If available, include relevant data visualizations.

🥏 Impact

Describe how internal and external users were impacted during the incident. Include how many support cases were raised.

👁 Detection

Report when the team detected the incident and how they knew it was happening. Describe how the team could've improved time to detection.

🙋‍♂️ Response

Report who responded to the incident and describe what they did at what times. Include any delays or obstacles to responding.

🙆‍♀️ Recovery

Report how the user impact was mitigated and when the incident was deemed resolved. Describe how the team could've improved time to mitigation.

🔎Five whys root cause identification

Run a 5-whys analysis to understand the true causes of the incident.

🗃Related records

Check if any past incidents could've had the same root cause. Note what mitigation was attempted in those incidents and ask why this incident occurred again.

🤔 Lessons learned

Describe what you learned, what went well, and how you can improve.